Friendly Asked Questions

• 1. What payment methods do you accept?

  We accept major credit cards (Visa, MasterCard, American Express), PayPal, Klarna, Ideal and Apple Pay.

• 2. How long will shipping take?

  Standard shipping typically takes 4-7 business days within Europe. International shipping can take 7-10 business days depending on your location.

• 3. Do you offer international shipping?

  Yes, we ship worldwide! Shipping costs and delivery times will be calculated at checkout based on your location.

• 4. Can I track my order?

  Absolutely! Once your order is shipped, you'll receive a tracking number via email so you can follow your package’s journey.

• 5. What is your return policy?

  We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging. Please visit our Returns page for instructions.

• 6. How do I make a return or exchange?

  Simply contact our customer service team at support@One-Trendy.com with your order number, and we'll guide you through the process.

• 7. Can I change or cancel my order after placing it?

  We process orders quickly, but if you contact us within 24 hours of placing your order, we’ll do our best to accommodate changes or cancellations.

• 8. What if my order arrives damaged or incorrect?

  We’re sorry for any issues! Please email us at support@One-Trendy.com with photos of the damage or error, and we’ll resolve it as soon as possible.

• 9. Is my payment information secure?

  Absolutely! We use SSL encryption and secure payment gateways to ensure that your personal and payment information is protected.

• 10. How can I contact customer service?

  You can reach our customer service team by email at support@One-Trendy.com or via the contact form on our website. We aim to respond within 24 hours on business days.